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(Revised 3/15/09 ML #3175)
Clients that move from another state and apply in North Dakota must be provided a North Dakota EBT Client Handbook. They may keep the card from the other state to use the remaining benefits from that state. A North Dakota EBT card that contains the North Dakota case number must be issued.
County offices should advise clients that move or travel out-of-state to keep the card to use the remaining North Dakota benefits in other states.
If a client reports they are unable to use the North Dakota EBT card in another state, obtain the card number, store name, location, address, city and state where they are trying to use the card and the problem/error code they receive. Provide this information to the EBT Coordinator or State Office for assistance and resolution.