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(Revised 3/15/09 ML #3175)
A new PIN is encoded onto an EBT card in a similar manner in which the card and PIN were originally issued. There is no limit to the number of times a PIN may be changed on an EBT card. The ebtEDGE webADMIN powerpoint handout for EBT issuance staff contains instructions for a PIN change.
Launch Internet Explorer and access the ebtEDGE website:
www.ebtedge.com
Click on the Agency Login link and follow these steps:
Enter your North Dakota User ID. (If you do not know your North Dakota User ID – contact the EBT Coordinator.)
Enter your Password.
Click the “Login” button.
On the Home page click the “Open” link.
Navigate to Card Screen.
Look for PIN information.
Press “Reset PIN” button.
Activate the PIN Select option in the main menu of the PIN Select device by pressing (F2).
Slide the card through the card reader slot.
Ask the client to enter the four-digit PIN using the PIN pad.
Press [Enter] on the PIN pad.
Navigate to the Card Screen on the webADMIN system.
Look for PIN information.
Verify that “PIN Selected” is set to “Yes”.
Place the EBT card into the protective sleeve and give it to the client. The client may use the card with the new PIN immediately upon completing the PIN change procedures.