County Social Services Electronic Benefit Transfer (EBT) Policies and Procedures 435-05
    Home
    General Information 435-05-05
       General Information 435-05-05
       Records Retention 435-05-05-05
       Nutrition Assistance Benefit Availability 435-05-05-10
       Nutrition Assistance Benefit File Transmission 435-05-05-15
       Retailer Questions and Reporting Suspected Abuse of the Supplemental Nutrition Assistance Program 435-05-05-20
    Glossary 435-05-10
       Account Status 435-05-10-05
       Adjustment 435-05-10-10
       Audio Response Unit (ARU) 435-05-10-15
       Balance Inquiry 435-05-10-20
       Batch Report 435-05-10-25
       eFunds FIS 435-05-10-30
       eFunds FIS ebtEDGE webADMIN 435-05-10-35
       Electronic Benefits Transfer (EBT) 435-05-10-40
       EBT Customer Service Helpline 435-05-10-45
       EBT State Support Helpline 435-05-10-50
       Magnetic Stripe 435-05-10-55
       Manual Transaction 435-05-10-60
       Manual Voucher 435-05-10-65
       Ninety-Day Card Clock 435-05-10-70
       North Dakota EBT Card 435-05-10-75
       Password 435-05-10-80
       Personal Identification Number (PIN) 435-05-10-85
       PIN Change 435-05-10-90
       PIN Pad 435-05-10-95
       Point-of-Sale (POS) Terminal 435-05-10-100
       Primary Account Number (PAN) 435-05-10-105
       Printer 435-05-10-110
       Technical Eligibility Computer System (TECS) 435-05-10-115
    EBT Processing Procedures 435-05-15
       EBT Processing Procedures 435-05-15
       Client Script 435-05-15-05
       EBT Customer Service Helpline (Client Helpline) 435-05-15-10
       Scheduling Clients 435-05-15-15
       Processing Standards 435-05-15-20
       Expedited Households 435-05-15-25
       Clients Applying in North Dakota From Another State 435-05-15-30
    Card Issuance 435-05-20
       Card Issuance 435-05-20
       Procedures for Card Issuance 435-05-20-05
       Procedures for Mailing EBT Cards 435-05-20-07
       EBT Cards Issued to the Incorrect Case Number 435-05-20-10
       Issuance Operations 435-05-20-15
       One-Person Issuance Operations 435-05-20-20
       EBT Card Replacement 435-05-20-25
       EBT Cards Deleted From the System after 90 Days 435-05-20-30
       EBT Card Destruction 435-05-20-35
       EBT Card Destruction Procedures 435-05-20-40
    EBT Card and PIN Change 435-05-25
       EBT Card and PIN Change 435-05-25
       Personal Identification Number 435-05-25-05
       Personal Identification Number Access 435-05-25-10
       EBT PIN Change Procedures 435-05-25-15
    Card Inventory 435-05-30
       Card Inventory Reconciliation Procedures 435-05-30-05
       Daily Card Issuance Log 435-05-30-10
       Monthly EBT Inventory Control Log (SFN 319) 435-05-30-15
    Ordering and Receiving EBT Card Stock 435-05-35
       EBT Card Stock Inventory 435-05-35-05
       EBT Card Stock Orders 435-05-35-10
       EBT Card Stock Transfer Validation 435-05-35-15
       EBT Card Storage and Security 435-05-35-20
       Procedures for EBT Card Storage and Security 435-05-35-25
    EBT System Password and Security Procedures 435-05-40
       EBT System Password and Security Procedures 435-05-40
       User ID Deletion Request Procedures 435-05-40-05
    Forms Appendix 435-05-45
       Client Script 435-05-45-05
       SFN 321, Daily Card Issuance Log 435-05-45-10
       SFN 319, Monthly EBT Inventory Control Log 435-05-45-15
       SFN 325, EBT Card Stock Transfer 435-05-45-20
Manual Letters
    Manual Letter Covers
IMs
    Outstanding IM Roster
    Archived IM Roster
Printed Documentation
    Printed Documentation