(ML 2821 Rev. 11-02)
(Manual Renumbered effective 04/01/2004 ML2914)
It is the policy of the Department that a client have access to his or her case records, subject to limitations to protect the confidentially of information regarding individuals other than the recipient. Case file information may be inspected by the recipient or his legal representative and copies of case materials, if requested, should be provided free or at reasonable cost. The file in some instances may contain medical or psychological information that, if inadequately explained and interpreted, could be harmful to the individual. When such is the case, the recipient should be advised that the information would best be provided to an appropriate professional who, in turn, could interpret the material. If, however, the individual persists in his demand for personally receiving the information, it should be provided. In such situations, a narrative entry should clearly indicate that the request for information was granted but against agency recommendation.
For further information see Service Chapter 110-01, Confidentiality; Service Chapter 449-04, IEVS; and Service Chapter 449-12, Social Security Administration.