Casefile Reviews 430-05-05-20-20

 

(Revised 01/01/04 ML2893)

 

  1. Know and remember the purpose of the review. Typical reasons for reviewing are to see what is happening (perception checks), to help a worker become more efficient and accurate (training and corrective action), and to document a problem or success.

  2. Resist the temptation to write up as a review every "wrong" case that is found in the course of business. This habit makes the review sample weighted on the negative side. Take these cases back with a memo, note, etc. so that corrective action can be taken.

  3. A review should NOT increase the employee's workload. It is acceptable to fix someone else's mistakes - learning can still take place.

  4. Keep expectations reasonable. Perfection is not the goal - correct payments and proper procedures are.

  5. Recognize good work.

  6. When reviewing:

  7. Record the good work and serious problems.

  8. Share a summary of what you found giving suggestions to improve the quality/effectiveness.

  9. Correct payment and/or procedural errors.

  10. Train as needed.

  1. Use the following review forms:

  2. SFN 701 - Case Review Form

  3. SFN 488 - Food Stamp Program Case Review

  4. SFN 293 - Food Stamp Program Negative Case Review

  5. SFN 337 - Food Stamp Program Claim Review

 

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